How to use SMS to increase customer engagement

SMS (Short Message Service) can be a powerful tool for increasing customer engagement if used correctly. Here are some tips for using SMS to engage your customers:

  1. Build your SMS subscriber list: Start by getting your customers to opt-in to your SMS program. This can be done by offering an incentive, such as a discount or a special offer, for signing up.
  2. Personalize your messages: Address your customers by their first name and use their purchase history to tailor your messages to their interests and needs.
  3. Keep it short and sweet: SMS messages are limited to 160 characters, so keep your messages short and to the point.
  4. Use a clear call-to-action: Your messages should have a clear call-to-action that tells your customers what you want them to do next, such as clicking a link or making a purchase.
  5. Timing is key: Send your messages at the right time to maximize engagement. Avoid sending messages late at night or early in the morning when customers may be sleeping.
  6. Provide value: Make sure your messages provide value to your customers. This could be in the form of exclusive discounts or early access to new products.
  7. Segment your audience: Segment your audience based on their interests, behaviors, and preferences to ensure that they receive messages that are relevant to them.
    By following these tips, you can use SMS to increase customer engagement and build stronger relationships with your customers.

You can contact us via email at

Or on Telegram at